Return & Exchange Policy

At TMO Store, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective item, we are happy to assist you with a return or exchange.

Eligibility for Returns & Exchanges

Items may be eligible for return or exchange if:

• The item is damaged or defective upon delivery.
• You received the wrong product, size, or item.
• The product is unused, unworn, and in its original condition.
• The original packaging, tags, and labels are still attached.

Return & Exchange Period

Please contact us within 7 days of receiving your order to request a return or exchange. Requests made after this period may not be accepted.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return or exchange if they have been worn, washed, altered, or damaged after delivery.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number, reason for the request, and clear photos of the product if it is damaged or incorrect.

Our team will review your request and provide further instructions if it qualifies.

Exchange

If you receive a damaged, defective, or incorrect item, we will try to provide a replacement of the same product, subject to availability.

Refunds

If an eligible item cannot be replaced, a refund may be offered according to the applicable order and payment conditions. Refund processing time may vary depending on the payment method.

Important

Customers are responsible for providing accurate order and contact information. Items returned without prior approval or that do not meet the return conditions may not be accepted.

If you have any questions about our Return & Exchange Policy, please contact TMO Store customer support.